Wholesale Terms & Conditions
Please ensure you have read and understood these terms prior to applying to be stockist of The Golden Month or placing a wholesale order. If you’re outside of Australia & New Zealand please make sure you read the terms and conditions specific to international below. These Terms and Conditions apply to all wholesale account holders.
Any individual or business that wishes to place a wholesale order with The Golden Month must first be approved for a wholesale account. To apply, please complete our Wholesale Application Form.
For approval, we require details from you including: your business or trading name, email contact, ABN, address, website and/or social media account. Further information may requested in response to your application.
The Golden Month will make an assessment as to your eligibility for a wholesale account based on the information provided and on other criteria including, but not limited to: other products and brands stocked by your store, brand profile and physical proximity to other potential or confirmed wholesalers.
Once your application is approved you will be contacted via email with all you need to know about placing your first wholesale order. Or if you are approach by us, the application process may not be required.
We have a simple email-to-order process. Simply email us at firstname.lastname@example.org with your order including a list of each product you wish to order and quantity of each.
An invoice will be generate and supplied via email with a due date of 14 days from the issue date. Payment is required prior to your items being dispatched.
Please note: The Golden Month kindly does not enforce minimums or a minimum re-order period.
TERMS OF PAYMENT
Payment of your goods is required up front, unless other terms of payment are negotiated at the time of your application. Payment can be paid by EFT, Credit Card or PayPal.
The invoice will reflect the total amount due, including any relevant postage and the payment due date.
Orders under $500 will incur a flat rate postage fee of $10.00. Your stock will be held until the invoice due date. Once confirmation of payment is made your order will be dispatched to the nominated shipping address on our next dispatched day (Mondays and Thursdays).
If your invoice is not paid by the due date we may cancel your order and make the stock available to other wholesale or retail customers. You are free to re-order your required stock, however, we cannot always guarantee its availability.
Repeated instances of unpaid invoices may result in the suspension or cancellation of your wholesale account with the Golden Month. Refer to our the CANCELLATION OF WHOLESALE ACCOUNT section of these terms for more information.
POSTAGE & HANDLING
We are pleased to offer free domestic standard shipping on all wholesale (AUSTRALIA & NEW ZEALAND) within Australia and New Zealand over the purchase amount of $500.00. Any orders under this amount will incur a postage and handling fee which is calculated based on the parcel size and quantity. This is applied to your order invoice. Additional fees also will apply to express postage requests.
Domestic orders will be shipped out within 1-3 days of payment notification. You will receive tracking information via email. Please allow at least 4-10 days for your order to reach you (if in Australia or New Zealand).
For all other international locations please allow at least 10 business days and note stock will be shipped once payment is received (please see INTERNATIONAL SHIPPING & DELIVERY and INTERNATIONAL DUTIES & TAXES sections for further details).
Delivery times may be delayed during busy periods such as Christmas and online sales frenzies as we are reliant on our postage provider, Australia Post.
The Golden Month invites International retailers to stock our products and welcomes retailers from all over the globe. All locations outside of Australia and New Zealand are considered ‘international’ by us here at The Golden Month.
The same application process outlined above applies to international wholesale. International retailers (if approved) can order using the order form provided or via our simple email-to-order process. Following this, an invoice will be sent and payment in USD is required before products are posted, or as specified in agreement terms. You will receive tracking information via email.
INTERNATIONAL SHIPPING & DELIVERY
Postage rates for International wholesale will vary depending on the total product order weight. We will provide a postage quote with your invoice for your approval. Please allow at least 10 business days for your wholesale order to reach you. Customs delays may occur in some instances.
INTERNATIONAL DUTIES AND TAXES
The Golden Month will not be responsible for the payment of any customs levies, duties or taxes that may be associated with the delivery of wholesale orders in your local country. Wholesale customers are solely responsible for any such fees. We ask that you please make yourself aware of any possible fees before placing a wholesale order with The Golden Month.
We are happy to provide exchanges on products that make up your wholesale order if they are shown to be faulty, damaged or incorrect. Please contact us within 24 hours of receiving your order if you believe there are faulty items or if a mistake has been made. The Golden Month will provide replacements, free of shipping charges or in some cases a refund for any faulty items.
Please ensure that you keep any extra product safety information or usage instructions provided with your product packaging and ensure that customers receive this information upon purchase.
The Golden Month will not be held liable for any consequences that may flow from the incorrect use of our products or non-adherence to safety guidelines.
Wholesale account holders are only approved for the specific retail or online outlet that has been listed on their initial application. If you wish to sell from a further associated outlet (online or retail) in the same business name as your initial application, you must have this approved by The Golden Month.
Selling from additional outlets without our knowledge and approval will result in the suspension of cancellation of your wholesale account.
CANCELLATION OF WHOLESALE ORDERS
We take a great deal of care when selecting and packaging our items for travel. Because of this, after payment has been made and processing has begun, we do not allow for cancellations of wholesale orders. Any such attempt to cancel an order may result in a forfeiture of all monies paid.
If you have not paid your invoice within the prescribed 14-day period, The Golden reserves the right to cancel your order and make your desired stock available to other customers.
CANCELLATION OF WHOLESALE ACCOUNT
The Golden Month reserves the right to cancel a wholesale account at anytime if on other criteria including, but not limited to:
the introduction of other products and brands stocked by your store;
your brand profile
a change to your store's physical proximity to other potential or confirmed wholesalers
a change from bricks and mortar to online (however, please let us know of this change and we will more often than not greatly appreciate and accepted this exciting change to your store)
repeated instances of unpaid or overdue invoices
a wholesale order/re-order not being placed within 12 months.
Cancelled wholesale accounts will result in your store's name being removed from the our website. If cancelled, you may also be required to re-apply for a wholesale account.
PROMOTIONS AND MARKETING
The Golden Month is more than happy for wholesale account holders to use our marketing or promotional imagery throughout their own website or social media. We must, however, ask that any such imagery always is used in
some connection with the The Golden Month brand or products. Misuse of our intellectual property may result in the suspension or cancellation of your wholesale account.