Terms & Conditions (Terms of Service)

 

This website is owned and operated by ZAFARIA SERVICES PTY LTD, trading as The Golden Month ® (ABN: 55 642 421 985). 

The following Terms and Conditions govern the access to, and use of, The Golden Month's products and services - including this website, e-commerce store and products.

The Golden Month asks all customers read the following carefully before making a purchase or booking online. Once you have engaged with our service, we will assume you have read our Terms and you will, therefore, be bound by them, at all times, without exception. 

Any reference to ‘us’, ‘our’ or ‘we’ refers, at all times, to The Golden Month. Any reference to ‘you’ or ‘your’ refers to our customers and website visitors.

 

OUR SERVICE

The Golden Month provides traditional pre and postnatal care products and services for modern mothers. While our philosophy is based on Traditional Chinese Medicine (TCM) we are 100% owned, operated and made in Australia.

It is important to note our Co-Owner and resident Doctor of Chinese Medicine, Dr Carla Brion, together with Co-Owner, Nadia Parisi, have carefully developed The Golden Month's products and services (packages) as to care for Australian mothers.

The Golden Month welcomes everyone to use and enjoy our service/s. We do, however, reserve the right to refuse access to those that we deem as having misused our service in any way, in contravention of our Terms and Conditions or otherwise.

We retain the right to make amendments to our service, brand, products or prices, at any time without notice or consequence.

 

ONLINE BOOKINGS (FOR IN-HOME & FOOD DELIVERY PACKAGES)

Online bookings via thegoldenmoth.com are essential as places are limited. It is a requirement that at time of purchase/booking the user will be required to:

  • provide the intended client's details (name; delivery address, mobile and email);
  • select a desired package start date;
  • agree to our important ALLERGEN INFORMATION.

Our in-home packages are subject to availability. We will always do our best to meet your timing requests and should any dates change you will be notified by email. All bookings are subject to availability.

The Golden Month reserves the right to notify the client of any need to make changes to their booking, including the start date. If we are for some reason unable to meet your selected booking within a reasonable timeframe, you will be offered to change the start date. Only if a date cannot be firstly agreed upon will the client be offered a full refund.

By placing an order through our website you warrant that you are at least 18 years old and that you are resident in one of the Service Areas (see SERVICES AREAS section for details).

We do not accept bookings over the phone or via email.​

  

PRIVATE HEALTH​​

Private Health rebates apply and can be claimed with Acupuncture services & herbal medicine products if your provider covers them. Always call your private health provider to make sure they do, before trying to claim.

HOME VISITS (FOR IN-HOME PACKAGES)

​You must live in one of our service areas to book our Treatment Package and/or The Golden Package. This information will be clearly disclosed upon booking and it is up the the client to agree to these terms.

Following your baby's birth you will be contacted by the Practitioner allocated to your care to arrange your first home visit at a time that best suits you both. 

CANCELLATION: We require minimum 12 hours notice should you need to cancel or change the day or time of a home visit. If for any reason you are to cancel a booked home visit within 12 hours you will incur a cancelation fee. To change a home visit, simple call or text your Practitioner to arrange another time.

 

DOMESTIC DELIVERIES - FOR ONLINE SHOP PRODUCTS

We ship our Shop products and Bundles Australia wide using Australia Post Standard Delivery. Due to our products being handmade fresh, our dispatch time after purchase is 2-5 business days.

You will receive an email from our delivery partner, Australia Post, once your order has been dispatched with tracking information.

We provide FREE Standard Postage within Australia on all orders, excluding refrigerated delivery. FREE postage will automatically apply to all over $60.00 AUD and orders between $0.00 and $59.99 AUD will be required to input the code: FREEPOST

Please allow 3-7 business days after your order has been dispatched for this Standard Delivery. This timeframe is intended as a guideline only, and orders may take longer at times - particularly if you are located in a regional area. Delivery times may be extended during busy periods and/or at the time of a promotion/sale.

Once shipped, the delivery of the parcel is the responsibility of our parcel carrier and not The Golden Month. We recommend you to direct your order to an address where someone will be available to accept the delivery during delivery hours. If a mobile number is provided, we may offer the customer the choice to provide Australia Post authority to leave the parcel at the property if they are not home or if they would like this delivered to the local post office for collection. This is at your own risk we cannot be held responsible for any missing parcels.

 

DOMESTIC REFRIGERATED DELIVERIES - FOR FOOD DELIVERY

It is of the up-most importance our freshly prepared meals and snacks are delivered to our customers cold, and so we use a special refrigeration delivery partner in order to do so.

We charge a Special Refrigerated Delivery Fee on:

  • All Nourish Her Postpartum Packages (One Week & One Month) which is calculated at checkout at $25.00 for metro and $35.00 for regional areas per week.
  • All Meal Subscription Bundles which is included within each bundles price at $20.00 per order.
  • All Subscription Add-Ons under $59.99 at $20.00 per order.

All food will be delivered to the nominated address concealed in individual containers within a box.

Orders must be placed by midnight Sundays for our One Week and One Month Postpartum Nourish Her Packs for delivery the following week. 

New Meal Subscriptions must be placed by midnight Mondays for delivery the following week. Then all subsequent meal selections/updates need to be updated by midnight Sundays for the following week's delivery. Read our Meal Subscriptions FAQs.

    Our food is delivered by our refrigeration delivery partner on specific weekdays depending on the service area/location. Please refer to our Service Areas & Delivery Days to see which days of the week we currently deliver to each area. Delivery days/dates cannot be changed upon request as these are set my our delivery partner and are subject to change from the time of your initial order. The Golden Month cannot take responsibility for third party transport delays and last minute changes of delivery dates, but we will inform customers of delays as we are notified.

    All packages require authority to leave. If you will not be home our refrigeration delivery partner will leave in a safe place. The Golden Month does not hold any responsibility for lost or damages parcels if you are not home or fail to bring the food inside prior to it warming. Ownership of the goods will transfer to you once we have delivered safely to your nominated address.

    We cannot always commit to a delivery window. We will try to accommodate, but cannot guarantee any special requests. Authority to leave is required for all orders. It is up to the recipient to ensure someone can be home to accept/receive the delivery. If someone is not home the package will be left the safest place. The Golden Month cannot be held responsible for the box going missing or being damaged if it is left on the premises.

    Public holidays affect delivery dates due to kitchen closures. If your package delivery date falls on a State or National Public Holiday your food will be paused for that week and continue the following.

     

    INTERNATIONAL DELIVERY

    We ship worldwide and shipping costs are calculated based on total parcel weight as follows:

    • 0-1kg = $29.95 AUD
    • 1-3kgs = 39.95 AUD
    • 3-8kgs = $49.95 AUD
    • 8+kgs = $99.95 AUD

     

    Except for New Zealand, the shipping rates differ to:

    • 0-1kg = $9.95 AUD
    • 1-3kgs = 14.95 AUD
    • 3-8kgs = $19.95 AUD
    • 8+kgs = $49.95 AUD

     

    Please allow 5-12 business days for your order to arrive, once it has been shipped. Some countries may incur delays. There may also be delays associated with customs in your local country. The Golden Month will not be liable for such delays.

    Please note: all instructions with the products will be in English only.

    INTERNATIONAL DUTIES & TAXES

    The Golden Month will not be responsible for the payment of any customs levies, duties or taxes that may be associated with international delivery in your local country. Customers will be solely responsible for any such fees. We, therefore, ask that you please make yourself aware of them before confirming your order.

     

    LOST OR DAMAGES PARCELS

    Any delays experienced after your order has been dispatched will need to be followed up with our parcel carrier, Australia Post, direct on 13 76 78. You can track your items following the link provided in your dispatch email or by clicking here. 

    In the event of a missing or damaged parcel, an investigation will need to be lodged with Australia Post by the customer by calling 13 76 78 and quoting the tracking number provided. It can take up to 10 business days to receive an initial update on the whereabouts of the parcel, status of the investigation and/or resolution (SLA). During this time The Golden Month cannot be held responsible and therefore offer any replacement or refund (for postage only) until the parcel is located or the investigation is resolved by the parcel being delivered or deemed as 'lost'. 

    In the event of a parcel being deemed as 'lost' the customer will need to notify The Golden Month via email at hello@thegoldenmonth.com including the investigation number and proof/confirmation of the 'lost' status from Australia Post. In this instance, a replacement order will be sent via standard postage to the customer. If the customer paid for express postage, we will refund the express postage amount only. 

     

    MEAL SUBSCRIPTIONS

    We provide a meal subscription service. By subscribing to this service, you have confirmed that you accept all our terms and conditions outlined within.

    Your subscription will automatically renew on a recurring basis at which time your credit card will be charged automatically for the subscription products until you pause, skip or cancel your subscription/s in line with our Meal Subscription Pause/Cancellation Policy: 

    • You may pause or cancel your Meal Subscription/s following three orders (charges) from the MANAGE SUBSCRIPTIONS section of your account by logging in here. This is because we offer a discounted rate on the meals within our Meal Subscriptions in order to reward customer longevity.

    Following your first Meal Subscription order, you will be emailed instructions to create your account with a unique password, and prompted to login. We will also email you our HOW-TO guides to step you through how to update your meal selections, skip, pause or cancel.

    If for some reason your card is declined and your order cannot be processed, you will receive an email advising of the decline. If you wish for us to try again manually so you do not miss this meal delivery, you will be asked to please reply within 24 hours of receiving this email to confirm. No reply will mean this order will been cancelled and will not be delivered. We will try your card again on the next scheduled charge date.

    See DOMESTIC DELIVERIES - FOR FOOD DELIVERY section above for information regarding our Special Refrigerated Delivery fees and charges. Also see our Service Areas & Delivery Days page for what week day your Meal Subscription deliveries will arrive.

    We are unable to customise individual meals based on preference or dietary requirements. Use the filters within the Meal Selections section to search for meals that cater to the following dietary requirements:

    • Gluten Free (GF)
    • Soy Free
    • Nut Free
    • Wheat Free

    All our meals and snacks are plant-based, meaning no meat or dairy.

    Read our Meal Subscriptions FAQs.

     

    FOOD DELIVERY ALLERGEN INFORMATION & MEAL CUSTOMISATION

    Our meals are proudly whole food, organic and plant-based. Our menu is based on Traditional Chinese Medicine (TCM) and Ayurveda and so most meals contain onion and garlic. Our menus may also contain:

    • peanuts
    • tree nuts
    • sesame seeds
    • soybeans
    • cereals containing gluten namely, wheat, rye, barley, oats and spelt and their hybridised strains, unless requested GLUTEN FREE (GF).

    We are unable to customise individual meals based on preference or dietary requirements other than GLUTEN FREE (GF) for our Nourish Her Postpartum Packages.

    To request our GF option it is the responsibility of the customer to email us at hello@thegoldenmonth.com together with your order number immediately after booking online to advise of this dietary request. We cannot cater for coeliac and the omission of oats.

    For those who wish to add some animal-based protein, this can be done at your choosing.

    We do our best to cook within a colic / allergy friendly menu. If for some reason baby is unsettled or reacting to our meals, you may pause your food delivery or gift it to a friend in one of our delivery zones for the remaining weeks on your package.

     

    CHANGE OF DETAILS

    You must promptly advise us of any changes to your information provided to us as part of the customer registration process via email to hello@thegoldenmonth.com

    Changes to address details and/or delivery instructions for our food deliveries must be communicated before the weekly cut-off of midnight Sundays.

    Changes to payment details must be communicated at least 5 days prior to the effective date. The Golden Month will not be liable for any charges you incur as a result of out of date payment information. If The Golden Month incurs an expense due to incorrect payment information provided by you, we reserve the right to seek reimbursement for such expense.

     

    REFUND POLICY

    Please be aware, we do not provide refunds for change of mind (including dietary changes).

    A refund will be issued if:

    • your order arrives faulty or already damaged should you not accept a replacement; 
    • we have reached our bookings service limit capacity for your selected area at any given time
    • we cannot fulfil an out of stock item in a timely manner that has been purchased via the online shop.

     

    If you wish to cancel a food delivery service that has been purchased, a gift card can be issued for the equal amount. Alternatively, you can place the order on hold for as long as needed.

    GIVING BACK

    We believe in giving back and often donate boxes of food to mothers in need following requests via email. By choosing The Golden Month’s products and services you are helping to support other mothers and their babies. We thank you for your support.


     

    GIFT CARDS

    Our Golden Gift Cards can only be redeemed online at thegoldenmonth.com

    Upon purchasing a Golden Gift Card, a unique code is randomly generated in our system and a copy is emailed to the purchaser. It is the responsibility of the purchaser to save, print or maintain a copy and to pass this onto the gift recipient.

    The Golden Month cannot be held responsible for lost or stolen gift cards. However, should you misplace it please email us at hello@thegoldenmonth.com with proof of purchase. If we deem this proof of purchase to be valid a copy can be issued.

    When redeeming a Golden Gift Card, if the total purchase is less than the Gift Card value please hold onto the Gift Card confirmation email and/or code as you will be able to use the same code to redeem the remaining amount online for a subsequent purchase within the expiration time frame. Any remaining value will need to be redeemed on redeemable products and/or services by the expiry date.

    GIFT CARDS CANNOT BE REDEEMED ON MEAL SUBSCRIPTION ORDERS (NEW OR SUBSEQUENT)**

    **Due to the complex and variable nature of our subscriptions system, gift cards are not redeemable on any Meal Subscription orders.

    No exchange or refund on Golden Gift Card purchases or products purchased with a Gift Card, unless products are faulty. Gift Cards cannot be redeemed for cash.

    Email us with any questions relating to our Golden Gift Cards at hello@thegoldenmonth.com

     

     

    PROMOTIONS

    The Golden Month may occasionally run promotional offers for our customers, followers and website subscribers. These may be advertised through our social media accounts or e-mail promotions. Such special offers may include, but are not necessarily limited to: special prices, discount codes, giveaways, competitions, two for one offers, or spend and save offers.

    Each promotion will run for a limited time only and may have specific conditions or guidelines, which must be fully complied with, without exception, in order to validly redeem the promotion.

    Some promotions may require you to share personal information with The Golden Month. Any information shared in this capacity will be dealt with, at all times, in accordance with our Privacy Policy. Please refer to this policy for more information. Special or sale prices may only be applicable for certain periods of time.

    Discount codes must be entered at checkout online at thegoldenmonth.com, before proceeding to the payment page. No discounts will be applied retroactively. Discounts and offers cannot be used in conjunction with any other offer and postage fees may apply. Online at  any discount code must be entered prior to checkout to be applied.

    Prizes won in promotional giveaways are not transferable or redeemable for cash.

    The Golden Month reserves the right to modify, suspend or cancel any promotion at any time, without consequence.

    There will be no rain-checks permitted on any kind of promotion.

    Promotions (competitions and giveaways) promoted on our social media accounts, including Facebook and Instagram, are in no way sponsored, endorsed or administered by, or associated with, Facebook and/or Instagram.

    All entries are open to residents of Australia only who are aged 15 years and over and have an account on Instagram and/or Facebook, enabling them to submit an entry in accordance with the entry details specified in the promotion post.

    Instructions on how to enter each competition or giveaway form part of the conditions of entry as outlined in our Promotion Terms & Conditions. By participating, entrants agree to be bound by these conditions.

    A random comment picker tool is used to randomly select winners of giveaways. Instagram Random Comment Picker is a simple free tool to easily generate a winner of an Instagram contest or giveaway. By entering the URL of the Instagram post/s, all comments are retrieved and the system randomly chooses a winner.

    Competitions or contests where the winner is judged or voted and selected for their skill (eg. the best photo or answer to a “Tell us in 25 words or less” question) is carefully selected by an Employee or Director of The Golden Month.

    The Golden Month will sometimes engage in joint marketing activities, such as giveaways and competitions, with third parties. The Golden Month is not responsible for the acts or failures to act, wilfully, lawfully or otherwise, of its suppliers, or of any other third party over whom The Golden Month has no control.

     

    MONTHLY GIVEAWAY (OCTOBER - CURRENT)

    We're giving our beloved customers the chance to win a $200 gift voucher to spend online at thegoldenmonth.com for helping us spread the word about The Golden Month and the importance of postpartum care. To win customers must share a photo of video of their purchase via socials (post, reel or story) and tagging @thegoldenmonth

    One winner will be randomly selected on the 1st of each month and contacted by social media to advise if they're the lucky winner. Goodluck!

     

    WHOLESALE

    The Golden Month is proud to make our products available for wholesale purchases.

    Please contact us via email at hello@thegoldenmonth.com for more information on obtaining a wholesale account. All wholesale customers will be required to adhere to our Wholesale Terms & Conditions at all times (in addition to our these Terms and Conditions.

     

    PRIVACY

    We know that your privacy is important to you. The Golden Month handles all private and personal information sensitively and confidentially. For more information on our privacy practices and procedures please see our Privacy Policy.

      

    E-NEWS SUBSCRIPTION

    By subscribing to our e-newsletter ('E-NEWS) we will use your subscribed e-mail address to keep you up to date with The Golden Month products, promotions, sales, giveaways and more.

    You may unsubscribe from receiving such marketing communications at any time using the unsubscribe function at the base of our email/s or by emailing us at hello@thegoldenmonth.com You are and will always be welcome to re-join our village.

      

    MOBILE TERMS OF SERVICE

    The The Golden Month mobile message service (the "Service") is operated by The Golden Month (“The Golden Month”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

    By consenting to The Golden Month’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of The Golden Month through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

    You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with The Golden Month. Your participation in this program is completely voluntary.

    We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

    You may opt-out of the Service at any time. Text the single keyword command STOP to +18555640670 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other The Golden Month mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

    For Service support or assistance, text HELP to +18555640670 or email hello@thegoldenmonth.com

    We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

    The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

    To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

    We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

     

    INTELLECTUAL PROPERTY

    Our website and all information contained within it is the property of The Golden Month and is protected from unauthorised publication and dissemination by the laws of intellectual property.

    Any and all original related formulations, designs, products, images, photographs, illustrations, logos, text, HTML code or any other intellectual property content made available on our website or throughout our wider brand, is the property of The Golden Month and remains our copyright material at all times.

    We grant users and customers a license to access and enjoy this information via our website and products.

    The Golden Month may allow the printing, gathering, storing, copying or sharing of website information for an individual or personal purposes. However, such use is strictly prohibited for the purposes of the commencement or advancement of any commercial or business venture.

    We reserve the right to refuse access or take further action, including legal, against persons who violate our rights as intellectual property holders.

      

    LINKS TO THIRD PARTY WEBSITES

    Throughout our website and associated social media, we may provide links to third-party websites. These links are provided for your enjoyment or information. The material and content made available throughout these links are not intended as a representation of The Golden Month or our employees or opinions. Following these links is always at your discretion.

    The Golden Month is not responsible for policing the services, policies or practices of these third parties. We will not be held liable for any loss, damage or any other consequences that may arise out of the use of third party websites or services.

     

    LIABILITY AND INDEMNITY

    To the maximum extent permitted by law, The Golden Month cannot be held liable or responsible for any loss or damage that any person may suffer as a direct or indirect result of accessing our website or utilising our service or products.

     

    RELIANCE

    All content, information and imagery provided through the The Golden Month website or brand, or through customer service correspondence with our staff, is intended strictly for general purposes. The Golden Month does not make any guarantee (express or implied) as to the accuracy, currency, reliability or completeness of any materials provided.

      

    WHOLE OF TERMS AND CONDITIONS

    The Golden Month publishes these Terms and Conditions, with the intention that they comprise the whole of the Terms of Use and Conditions that govern the relationship between The Golden Month and our website customers. Our Wholesale Terms will also apply to our wholesale account holders.

    Unless specifically and expressly stated, no other term, condition, assurance, representation, warranty or inference is intended to apply. The only exception to this, are provisions that are automatically applicable to the application of some relevant piece of the consumer, or other, legislation. 

    The severance of one section of this document will not have any effect on the rest of the Terms and Conditions. All remaining provisions will remain in force, in the event that one section is edited or removed.

     

    CHANGES TO TERMS AND CONDITIONS

    The Golden Month reserves the right to make amendments to our Terms and Conditions at any time, without notice or consequence. Any changes will be published here and will take immediate effect from their time of publication. We ask that all customers remain up to date with our Terms and Conditions, whenever engaging with our service. Your continued access to our website and use of our online store and products is taken as your knowledge and acceptance of any changes made.

    If you have any questions or concerns regarding our service, products or our Terms and Conditions, please contact us directly at hello@thegoldenmonth.com

     

    These Terms and Conditions are current as of September 2022.