SUBSCRIPTION
FAQS

New subscribers who join between Tuesday through to midnight Monday will receive their first delivery the week after this cut-off window. Please see our Service Areas & Delivery Days to find out what weekday we deliver to your area.

For example: If you subscribe to our meal delivery on a Friday and you live in Adelaide, your first order will be delivered Monday week. 

We know this can be confusing, so please reach out anytime via hello@thegoldenmonth.com for clarification.

Yes! Our seasonal menu is available for you to choose which meals take your fancy. The meals you select to make-up your bundle will be sent to you with each subsequent order unless you login to change your selections. To do this, login to your Member Dashboard. Upon subscribing you'll be send emails with links to create your login account.

Midnight Sundays is the "cut-off" for the following week's delivery, otherwise any changes you make will be delivered with your following bundles until you update once again.

We are always cooking up new options to ensure there is a variety for you to choose from. If you're a creature of habit then you can simply set and forget. Otherwise we recommend logging in to your account to update every Sunday evening to ensure your next box contains something different from the last.

Yes, yes and yes.

To SKIP a delivery go to the DELIVERY SCHEDULE tab from within your Subscription Dashboard and click the SKIP button alongside the charge date/delivery you wish to skip. Remembering each delivery arrives the week following the chanrge date (every Monday). SKIPPING is great option should you wish to miss a delivery here and there, if you're going on holidays or have alternative meal plans. You can also UNSKIP anytime so long as it's done by midnight Sunday prior to the charge date the next day (Monday).

You may PAUSE or CANCEL your Meal Subscription/s following a minimum of three orders (charges). This is because we offer a discounted rate on the meals within our Meal Subscriptions in order to reward customer longevity.

To PAUSE: Login, select MANAGE SUBSCRIPTION and then click the PAUSE button. By pausing you will no longer be charged or receive future deliveries until you log back in to UNPAUSE, meaning your subscription account with us will remain. You can RE-ACTIVATE anytime. This feature is useful should you need to pause deliveries for a prolonged period of time. There is no charge or cost for cancelling so long as it is done by the "weekly cut-off" which is midnight Mondays.

To fully CANCEL your account and all subscriptions you will need to email us at hello@thegoldenmonth.com. To mange all your subscription settings you will be able to login to your Member Dashboard anytime. If you do cancel your subscription, please note you won't be cancelling an order you have already been charged for. Your cancellation will apply to future orders that have not yet been processed. We will email you with reminders of your weekly cut-off date for making changes to your subscription and subscription charges. Please know you can come back to us to re-subscribe anytime!

For new subscribers orders close midnight Tuesdays for the following week's delivery. New subscribers who join before midnight Tuesday will receive their first delivery the following week. Click here to see which day of the week we deliver to your location.

Thereafter, to change meal selections fyou can login to your dashboard to update. Please do so before midnight Sundays for the following week's delivery. The selection you make will be set to all following deliveries until you login to change once again. Therefore, if you wish to have different meals each week, we recommending setting a reminder to login every Sunday evening to make your selections for the following delivery. This way you're able to see what's new, as we're always cooking up new options to ensure there is a variety of seasonal meals and snacks for you to choose from.

Our refrigerated delivery partner will leave your delivery box at your door, with no signature required. However, we do recommend someone can be home to accept to avoid missing boxes and also to place meals into the fridge or freezer ASAP. Our meals are cooked fresh then frozen for transportation. Simply place into fridge or leave out to defrost before warming to enjoy!

All our meals are freshly cooked, then snapped frozen for arrival via our refrigerated couriers. Simply defrost, warm and enjoy! No grocery shopping, food preparation, cooking or clean-up needed! Each meal comes labelled with serving information and heating instructions, while most of our snacks are good to go straight out the box.

Please see our Service Areas & Delivery Days prior to subscribing. If we do not service your area, please know we are always working towards growing to reach more Australian mothers and their families. Until then, you may wish to consider one of our beautiful Care Bundles containing our easy-to-make meals and snacks.

Your first charge will be on the day you sign-up and then Mondays there after. We will skip the next upcoming charge day (Monday) when setting the charge date of your second order. Unless of course you sign up on a Monday or Tuesday (before the midnight cut-off) you will be charged the following Monday.

We use protein-rich wholefoods including nuts, legumes, seeds and soy-based products to ensure you're getting what you body needs to be nourished.

Food is delivered at a frequency of your choice: weekly or fortnightly.